Remote assistance allows 24/7 support staff to help you from their desks wherever you are (as long as you can connect to the Internet), provides a secure connection between your computer and the computer being used to help you, and saves you the inconvenience of coming to the center.
You may initiate a live chat yourself at any time from or a technical consultant from the 24/7 may recommend a chat during a phone consultation and send you an email with an invitation link.
Live Chat Ltd is creating productive customer interactions through right customer support professionals at right time using effective and right channels.
Via an online chat, Cornell students or faculty can get live information from library staff 24 hours a day, seven days a week. Others are looking for a specific item, such as an article, and want help finding it. Sometimes they want help searching a specialized database.
Whether they’re on the sixth floor of the Olin stacks or studying abroad in Asia, library users can get instantaneous information from library staff across campus. If a question is too specific for the person on-duty to answer, an expert will follow up with you via email. Cornell University Library is part of a cooperative called Question Point, and after-hours chat requests are usually answered by library staff across the globe – ranging geographically from the University of Sunderland in England on the east, and Hawaii Pacific University on the West.
Find a local Apple Authorized Service Provider or Apple Store with a Genius Bar. For mobile carrier plans and billing or network issues, contact your mobile carrier.
For most products, you can also arrange shipment to an Apple Repair Center when you're ready. Most Apple products come with 90 days of complimentary phone support and a one-year limited warranty.
The result is faster, more efficient problem resolution, increased customer satisfaction and reduction in your overall support costs. File Transfer for delivering updates and patches to the end user.
As an additional benefit you pay based on use, so no matter how big your customer base is, you don't have any upfront costs. Net Support 24-7 features "show" mode, allowing an Operator to transmit his screen or just a selected application in real-time to a customers PC providing a perfect pre-sales or remote training solution. Real time Control of system processes, services, and applications in memory.
Once the problem is resolved, on disconnect the Net Support 24-7 client is completely removed and the users PC returns unchanged to its original condition.
A full history of the call is then available for both the operator and the customer.
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